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Sleep Number Corporate HQ

Sleep Well and Dream Big! Discover why 8 million people are sleeping better tonight on the only bed with Dual Air™ technology that adjusts to each individual. Sleep Number (NASDAQ: SCSS) is a growing, innovative company that is transforming the “one size fits all” mattress industry. With 25 years of growth, over 1500 retail sales associates and annual sales approaching $1.0B, Sleep Number is well on our way to achieving our goal of being a $1.5B organization by 2015. At Sleep Number, our mission to improve lives by individualizing sleep experiences places customers, and their diverse sleep needs, at the center of all we do. Our exclusive Sleep Number bed, as well as our unique assortment of bedding products, is at the forefront of innovation and luxury. The Sleep Number experience has already improved millions of lives. Will yours be next? To learn more about our company and our culture of innovation and individualization, visit or one of our 400+ stores nationwide.

All Sleep Number Corporate HQ jobs
83 applicants
posted almost 8 years ago

Job Description

Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives!  As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments regarding our products.

At Sleep Number, we believe in providing every customer with an exceptional and individualized experience.  For this reason, our call center has no scripts.  In every phone call, we want you as our brand ambassador to speak in your own voice to our customers.  We believe embracing individuality among our employees creates WOW experiences for our customers.

At Sleep Number, we believe our true business is in helping people and improving lives.  This is why as a Customer Service Representative you will never be asked to cold call customers.  Our goal is that all of your interactions with customers are positive in nature and honest in practice.

At Sleep Number, we believe promotion from within serves to reward excellent customer service and positively promote our employee culture.  If you are an energetic and caring person who wants to change lives, we want you to make a career with the Sleep Number family.


  • Generous Medical, Vision, and Dental insurance plans
  • 2.5 weeks of paid time off in your first year
  • Employee bed purchase program – save up to 70% on your first bed purchase!
  • 401K investment and company match program - we will match the first 2% of your contribution.
  • Domestic partner benefits
  • FSA and HSA programs
  • Tuition reimbursement for relevant course work 

Required Characteristics of our Team Members:

  • 2+ years of work experience – customer service is a plus but not required
  • Ability to consistently arrive on time for assigned shift. For the first 3 weeks in training, schedule will be M-F 8:00-4:30. Following training, the schedule will involve a weekday off and every other Saturday. Hours are 11:30-8:00 during scheduled weekdays and 8:30-5:00 on alternating Saturdays. Shifts are subject to change.
  • Have reliable transportation to our job site in Plymouth, MN
  • Post-secondary education preferred, with a minimum of a HS Diploma or GED
  • Demonstrate working knowledge of computers in a Windows based environment
  • Ability to provide a WOW experience to our Customers and Owners by making them feel understood and valued
  • Active listening skills
  • Strong problem solving capabilities
  • Proven ability to trouble shoot equipment (hardware/software), system and user issues following online guides & product/system knowledge and drive to resolution in a positive manner.
  • Identify trends of issues from customer interactions and take initiative to develop solutions to prevent future customer issues
  • Proficient in real-time problem solving with a drive to ultimately prevent future similar issues
  • Build strong work relationships and establish self as trusted team member